Remote Customer Support Specialist

Teleperformance USA; Wyoming; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the main contact for clients, handling inbound and outbound inquiries with professionalism. You’ll resolve issues using web-based tools in a fast-paced environment, contributing to a seamless customer experience and high service standards.

Ideal candidates bring at least 6 months of customer service experience, proficient typing (≥25 WPM), and comfort with Windows systems.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the main contact for clients, handling inbound and outbound inquiries with professionalism. You’ll resolve issues using web-based tools in a fast-paced environment, contributing to a seamless customer experience and high service standards.

Ideal candidates bring at least 6 months of customer service experience, proficient typing (≥25 WPM), and comfort with Windows systems.