Remote Customer Support Specialist

Teleperformance USA; Indiana; À distance; USD 19 000 - 25 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism to ensure a seamless customer experience. This role operates in a high-velocity environment and supports various shifts.

You will work with a suite of web-based tools, respond to inquiries, and strive to resolve issues on the first contact while protecting confidential information.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Customer service

Active listening

Communication

Problem solving

Multitasking

Team collaboration

Formation

High School Diploma or equivalent

Outils

Windows OS

Description du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism to ensure a seamless customer experience. This role operates in a high-velocity environment and supports various shifts.

You will work with a suite of web-based tools, respond to inquiries, and strive to resolve issues on the first contact while protecting confidential information.