Remote Customer Support Pro — Fast-Paced and Impactful

Teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Employee assistance programs

Job summary

Teleperformance seeks a Customer Support Specialist to serve as a primary point of contact for clients, managing inbound and outbound inquiries with professional excellence. Using web-based tools, you will resolve issues to ensure a positive customer experience in a fast-paced setting.

Qualifications include a High School Diploma or equivalent, 6 months of customer service experience, and ability to type at least 25 wpm.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows OS

Communication

Shift flexibility

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance seeks a Customer Support Specialist to serve as a primary point of contact for clients, managing inbound and outbound inquiries with professional excellence. Using web-based tools, you will resolve issues to ensure a positive customer experience in a fast-paced setting.

Qualifications include a High School Diploma or equivalent, 6 months of customer service experience, and ability to type at least 25 wpm.