Remote Tech Support Specialist - Fast-Paced Customer Care

Teleperformance USA; Detroit (MI); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role includes working within states listed and may involve remote work. Responsibilities include providing first level technical assistance for consumers, troubleshooting

Qualifications

• Proven oral & written communication skills.
• Demonstrated problem solving skills; ability to work independently and multi-task.
• Comfort with desktop computer system.
• Familiarity with personal computers, operating systems, software, and computer terminology.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution with Client service and/or devices issues including internet connectivity and performance.

Skills

Communication skills

Problem solving

Independent work

Multitasking

Tech literacy

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role includes working within states listed and may involve remote work. Responsibilities include providing first level technical assistance for consumers, troubleshooting