Remote Customer Support Specialist (24/7 Transit Help)

Modivcare; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Parental leave

Employee discounts

Job summary

Modivcare is seeking a customer service professional to assist clients with transportation questions and reservations from a home-based setup. The role emphasizes accurate data entry, documentation, and a courteous, solution-focused approach. Training will be conducted on-camera for the initial period.

Qualified applicants should have a high school diploma and 0–2 years of contact center experience. Availability for 24/7/365 coverage, including nights, weekends, and holidays, is required; a

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.
• Pay Rate- $17.00/hr.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.

Skills

Customer service

Interpersonal skills

Typing speed

Education

High School Diploma

Job description

Modivcare is seeking a customer service professional to assist clients with transportation questions and reservations from a home-based setup. The role emphasizes accurate data entry, documentation, and a courteous, solution-focused approach. Training will be conducted on-camera for the initial period.

Qualified applicants should have a high school diploma and 0–2 years of contact center experience. Availability for 24/7/365 coverage, including nights, weekends, and holidays, is required; a