Remote Customer Support Specialist – Health & Billing

WEX, Inc.; Sioux Falls (SD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Job summary

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers via phone and email. You will handle inquiries about account maintenance, billing, and technical support across multiple shifts, including overnight and day options.

You will engage with customers in WEX Health, COBRA, Benefits Administration, or Mobility call centers. The role requires strong communication, privacy, and the ability to navigate several systems to resolve issues efficiently.

Qualifications

• Solid computer and keyboarding skills.
• Proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, including weekends.
• Must pass a background check.
• Remote work requires a private, quiet workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Utilize multiple systems simultaneously to provide fast resolutions.
• Maintain strict adherence to security measures and company policies.
• Document interactions accurately in the CRM system.

Skills

Phone etiquette

Learning agility

Verbal & written communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers via phone and email. You will handle inquiries about account maintenance, billing, and technical support across multiple shifts, including overnight and day options.

You will engage with customers in WEX Health, COBRA, Benefits Administration, or Mobility call centers. The role requires strong communication, privacy, and the ability to navigate several systems to resolve issues efficiently.