Remote Customer Service Specialist: Fast-Paced Support Pro

WEX; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX is seeking a Customer Service Specialist to serve as the primary contact for customers in a remote call-center environment. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email.

You may support WEX Health and Mobility segments, guiding users through online platforms and resolving issues while maintaining privacy and security. The role requires strong communication, multitasking, and a team-oriented mindset, with a background check

Qualifications

• High School Diploma or GED required.
• Solid computer and keyboarding skills.
• Proficiency with Google Suite or Microsoft Office.
• Willingness to work flexible schedule including weekends.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Resolve billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Navigate multiple systems to resolve issues quickly.
• Maintain accurate CRM records of all interactions.

Skills

Customer service

Problem resolution

Technical support

Communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX is seeking a Customer Service Specialist to serve as the primary contact for customers in a remote call-center environment. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email.

You may support WEX Health and Mobility segments, guiding users through online platforms and resolving issues while maintaining privacy and security. The role requires strong communication, multitasking, and a team-oriented mindset, with a background check