Remote Customer Support Specialist for Mental Health Care

Bazeta; Idaho; À distance; USD 25 000 - 39 000; Plein temps

Résumé du poste

Grow Therapy is seeking a Customer Support Specialist to help patients and providers navigate insurance, billing, and platform questions. You will work remotely across chat, email, and phone, delivering clear, compassionate assistance and escalating when necessary.

We value ownership, collaboration, and a customer-first mindset, with ongoing coaching and a focus on improving the support experience.

Qualifications

• You have at least 1 year of experience in a customer-facing role.
• You demonstrate kindness and a commitment to accessible, compassionate care.
• You are curious, ask thoughtful questions, and seek root causes.
• You take ownership and follow through on commitments.
• You communicate clearly and adapt your approach to different people.

Responsabilités

• Support clients and providers through live chat, messaging, and phone with empathy.
• Ask thoughtful questions and resolve issues, escalating when needed.
• Meet customer satisfaction, response times, and productivity targets.
• Translate insurance, billing, and platform info into clear language.
• Document concerns and actions taken, following policies and procedures.
• Participate in coaching, quality reviews, and team discussions.
• Share trends with your Supervisor and help drive improvements.
• Maintain reliable schedule and adapt as business needs evolve.

Connaissances

Live chat support

Phone support

Empathy

Clear communication

Problem solving

Ownership

Remote adaptability

Team collaboration

Tech-minded

Spanish (nice to have)

Description du poste

Grow Therapy is seeking a Customer Support Specialist to help patients and providers navigate insurance, billing, and platform questions. You will work remotely across chat, email, and phone, delivering clear, compassionate assistance and escalating when necessary.

We value ownership, collaboration, and a customer-first mindset, with ongoing coaching and a focus on improving the support experience.