Billing & Care Support Specialist — Remote

Grow Therapy; Oregon; Híbrido; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Grow for Grow: Therapy access

Retirement savings options

Flexible time off & winter break

Parental leave

Mental health time off

Wellness stipend

Commuter benefits

Home office support

Descripción de la vacante

Grow Therapy is seeking a Customer Support Specialist to help clients navigate insurance, billing, and the Grow platform with empathy and accuracy. This remote, full‑time role emphasizes delivering high-quality support, meeting service levels, and continuously improving the customer experience.

You will engage via live chat, messaging, and phone, ensuring clear communication and timely resolutions while upholding Grow's brand voice. Competitive benefits are provided for US employees.

Formación

• Experience in customer-facing roles or equivalent service environment.
• Demonstrated empathy, curiosity, and accountability in interactions.
• Ability to ask thoughtful questions and own outcomes.

Responsabilidades

• Deliver exceptional customer experiences across live chat, asynchronous messaging, and phone with professionalism and care.
• Investigate issues, escalate when needed, and guide customers to complete resolutions.
• Maintain organized workflows, meet SLA targets, and balance quality with productivity.
• Translate insurance, billing, and platform information into clear, human language for customers.
• Document customer concerns and actions, and follow policies to resolve issues promptly.

Conocimientos

Customer-facing experience

Empathy

Curiosity

Ownership

Problem solving

Clear communication

Adaptability

Team player

Descripción del empleo

Grow Therapy is seeking a Customer Support Specialist to help clients navigate insurance, billing, and the Grow platform with empathy and accuracy. This remote, full‑time role emphasizes delivering high-quality support, meeting service levels, and continuously improving the customer experience.

You will engage via live chat, messaging, and phone, ensuring clear communication and timely resolutions while upholding Grow's brand voice. Competitive benefits are provided for US employees.