Remote Customer Support Specialist — Compassionate Solver

Grow Therapy; Oregon; Híbrido; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Grow for Grow

Financial Wellness

Flexible Time Off

Parental Leave

Mental Health Breaks

Wellness Stipend

Commuter Benefits

Home Office & Meals

Additional Perks

Descripción de la vacante

Grow Therapy is hiring a Customer Support Specialist to help clients navigate insurance, billing, and technical issues with empathy and clarity. You’ll work remotely, supporting clients and providers across the Grow Therapy platform, reporting to a Supervisor on our Support team.

The role emphasizes ownership, quality, and continuous improvement in a fast-paced environment. Location is remote in the United States with occasional travel; schedule aligns with Eastern Time.

Formación

• At least 1 year in a customer-facing role (support, hospitality, retail, healthcare, or service).</br>Demonstrates empathy and a customer-centric approach.
• Strong written and verbal communication; ability to explain complex topics simply.

Responsabilidades

• Deliver exceptional customer experiences via live chat, messaging, and phone with empathy and clarity.
• Investigate issues, ask thoughtful questions, and guide customers to complete resolutions.
• Maintain organized workflows, meet SLA expectations, and escalate when needed.
• Translate insurance, billing, and platform details into easy-to-understand language for customers.
• Document concerns and actions accurately; follow policies and commitments.

Conocimientos

Customer support experience

Empathy

Clear communication

Curiosity

Descripción del empleo

Grow Therapy is hiring a Customer Support Specialist to help clients navigate insurance, billing, and technical issues with empathy and clarity. You’ll work remotely, supporting clients and providers across the Grow Therapy platform, reporting to a Supervisor on our Support team.

The role emphasizes ownership, quality, and continuous improvement in a fast-paced environment. Location is remote in the United States with occasional travel; schedule aligns with Eastern Time.