Remote Client Support Specialist

Grow Therapy; Oregon; Híbrido; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Retirement savings program

Paid holidays & Winter Break

Wellness stipend

Descripción de la vacante

Grow Therapy is hiring a Customer Support Specialist for a fully remote role in the United States. You will help clients navigate their insurance coverage, understand bills, and use the Grow Therapy platform with thoughtful, empathetic communication.

You’ll work with teammates across Customer Support, Product, and other departments to identify recurring challenges and drive improvements. We value kindness, curiosity, accountability, and a passion for making mental healthcare more accessible.

Formación

• Have at least one year of experience in a customer-facing role (customer support, hospitality, retail, healthcare, or another service-oriented environment).
• Show kindness and genuine care for others, with a passion for making mental healthcare accessible and human.
• Be naturally curious, ask thoughtful questions, and understand problems before rushing to solutions.
• Take ownership, follow through on commitments, and improve the customer experience proactively.

Responsabilidades

• Deliver exceptional customer experiences.
• Support clients and providers through live chat, messaging, and phone with empathy and clarity.
• Investigate issues, ask thoughtful questions, and resolve inquiries or escalate as needed.
• Maintain accurate documentation of concerns, actions, and next steps per policies.
• Communicate complex information about insurance and billing in a simple, human way.
• Collaborate with teammates across departments to improve the support experience.

Conocimientos

Customer service

Empathy

Strong communication

Curiosity

Problem solving

Ownership

Adaptability

Descripción del empleo

Grow Therapy is hiring a Customer Support Specialist for a fully remote role in the United States. You will help clients navigate their insurance coverage, understand bills, and use the Grow Therapy platform with thoughtful, empathetic communication.

You’ll work with teammates across Customer Support, Product, and other departments to identify recurring challenges and drive improvements. We value kindness, curiosity, accountability, and a passion for making mental healthcare more accessible.