Remote Customer Support Specialist

Grow Therapy; Oregon; Híbrido; USD 27.000 - 39.000; Jornada completa

Descripción de la vacante

Grow Therapy is hiring for a remote, full-time Customer Support role. You will help clients and providers via chat, email, and phone with empathy, translating insurance and billing details into plain language.

The ideal candidate is curious, responsible, and excited about AI and process improvement. This role emphasizes reliability, strong communication, and collaboration in a fast-paced, fully remote environment.

Formación

• Have at least one year of experience in a customer-facing role.
• Show kindness at their core and care about making mental healthcare accessible and humane.
• Be naturally curious, ask thoughtful questions, and understand people and problems.

Responsabilidades

• Deliver exceptional customer experiences via live chat, messaging, and phone with empathy and clarity.
• Solve problems with ownership, investigate issues, and escalate when needed to provide a clear path forward.
• Balance quality with efficiency by meeting customer satisfaction targets, response times, and productivity.
• Translate complex information about insurance, billing, and the Grow Therapy platform into clear language for customers.
• Maintain accurate documentation of customer concerns, actions, and next steps.
• Continually learn and improve through coaching, quality reviews, and training.
• Identify recurring challenges and opportunities to improve the support experience and share insights with the team.
• Be dependable, manage your schedule, and support team collaboration in a remote environment.

Conocimientos

Customer service experience

Kindness at core

Curiosity

Ownership

Problem solving

Growth mindset

Clear communication

Remote adaptability

Team player

Tech/AI interest

Descripción del empleo

Grow Therapy is hiring for a remote, full-time Customer Support role. You will help clients and providers via chat, email, and phone with empathy, translating insurance and billing details into plain language.

The ideal candidate is curious, responsible, and excited about AI and process improvement. This role emphasizes reliability, strong communication, and collaboration in a fast-paced, fully remote environment.