Remote Customer Support Specialist — Flexible & Impactful

Teleperformance; United States; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support with on-site and work-at-home programs. The role covers general customer service, including remote support via phone, chat, or text, in a dynamic, employee-focused environment.

Candidates can expect a structured team that values development, inclusion, and equitable opportunities. The position emphasizes service quality, collaboration with other departments, and adherence to processes

Qualifications

• Basic knowledge of job procedures and tools.
• Moderate supervision; can solve routine issues independently.
• May require vocational or basic technical education.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically in an office) in response to lower volume of higher complexity inquiries.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.

Skills

Customer service

Call center

Walk-in service

Job description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support with on-site and work-at-home programs. The role covers general customer service, including remote support via phone, chat, or text, in a dynamic, employee-focused environment.

Candidates can expect a structured team that values development, inclusion, and equitable opportunities. The position emphasizes service quality, collaboration with other departments, and adherence to processes