Remote Customer Service Team Leader

Teleperformance; United States; Hybrid; USD 19,000 - 29,000; Full time

Job summary

Teleperformance, a global leader in customer experience management, offers on-site and work-at-home programs. We seek dedicated professionals to deliver expert customer service across multiple channels, including phone and chat.

Join a team that values development, community, and inclusion while leveraging advanced support technologies to drive excellence and positive outcomes for clients and customers.

Responsibilities

• Handle inbound customer inquiries via phone, chat or text.
• Provide accurate information and resolve issues in a timely manner.
• Coordinate with production/distribution teams to resolve order-related questions.
• Document interactions and solutions in the CRM system.

Skills

Customer service

Communication skills

Problem solving

Job description

Teleperformance, a global leader in customer experience management, offers on-site and work-at-home programs. We seek dedicated professionals to deliver expert customer service across multiple channels, including phone and chat.

Join a team that values development, community, and inclusion while leveraging advanced support technologies to drive excellence and positive outcomes for clients and customers.