Remote Customer Service Team Leader

TP; Malad City (ID); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Teleperformance, a global leader in customer experience management, is seeking candidates for general customer service roles in the United States, including on-site and work-at-home programs. You will handle inquiries via phone, chat, or text, delivering high-quality support to business and end-consumer customers.

This role emphasizes teamwork, professional development, and flexible options across locations such as Idaho.

Qualifications

• General Customer Service includes post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers.
• Remote Customer Service via phone, online chat, or text.

Responsibilities

• Call center-based customer support for high volume, low complexity inquiries.
• Analyze and resolve customer issues, often for lower volume but higher complexity inquiries.
• Act as liaison between customers, production and distribution for specific orders.
• Provide technical and non-technical customer support in a walk-in service center.

Job description

Teleperformance, a global leader in customer experience management, is seeking candidates for general customer service roles in the United States, including on-site and work-at-home programs. You will handle inquiries via phone, chat, or text, delivering high-quality support to business and end-consumer customers.

This role emphasizes teamwork, professional development, and flexible options across locations such as Idaho.