Remote & On-Site Customer Service Champion

Teleperformance; United States; Hybrid; USD 30,000 - 45,000; Full time

Job summary

Teleperformance is a global leader in customer experience management offering omnichannel support. This role covers general customer service, including remote and on-site programs, with responsibilities across post-sale assistance and technical/non-technical support.

You will work in a fast-paced environment handling high volumes of inquiries, resolving issues, and coordinating between customers and internal teams.

Qualifications

• Experience in customer service or call center environment.
• Strong communication and problem-solving skills.
• Comfort with remote and on-site work arrangements.

Responsibilities

• Provide call center-like customer support across high volumes of inquiries.
• Analyze customer issues and resolve them, sometimes in an office setting or remotely.
• Serve as liaison between customers and internal teams for order-related questions.
• Offer both technical and non-technical support in a walk-in service center when applicable.

Job description

Teleperformance is a global leader in customer experience management offering omnichannel support. This role covers general customer service, including remote and on-site programs, with responsibilities across post-sale assistance and technical/non-technical support.

You will work in a fast-paced environment handling high volumes of inquiries, resolving issues, and coordinating between customers and internal teams.