Remote Customer Support Specialist (Fitness Equipment)

ForgeFit; Tucson (AZ); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional service and support to our gym and studio partners. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction, all while working in a fully remote setting. Ideal candidates will have at least 1 year of experience in customer service, strong communication skills, and a passion for fitness. We offer competitive pay, comprehensive benefits, and opportunities for career growth within our collaborative team.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills required.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional service and support to our gym and studio partners. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction, all while working in a fully remote setting. Ideal candidates will have at least 1 year of experience in customer service, strong communication skills, and a passion for fitness. We offer competitive pay, comprehensive benefits, and opportunities for career growth within our collaborative team.