Remote Customer Experience Specialist - Fitness Equipment

ForgeFit; Arlington (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training and career growth opportunities

Support a brand that impacts the fitness world

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional support from order to installation. Your role involves responding to customer inquiries professionally and troubleshooting issues in collaboration with internal teams. Candidates should have over a year of customer service experience, strong communication skills, and a positive attitude. The role offers competitive pay, comprehensive benefits, and the opportunity to work with a supportive team remotely, making a real impact in the fitness world.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• Genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.
• Keep accurate records of customer interactions.
• Proactively follow up on customer needs.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

CRM or support tools proficiency

Positive attitude

Interest in fitness or gym equipment

Job description

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional support from order to installation. Your role involves responding to customer inquiries professionally and troubleshooting issues in collaboration with internal teams. Candidates should have over a year of customer service experience, strong communication skills, and a positive attitude. The role offers competitive pay, comprehensive benefits, and the opportunity to work with a supportive team remotely, making a real impact in the fitness world.