Remote Customer Experience Specialist Gym Equipment Support

ForgeFit; Long Beach (CA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, and 401(k)

100% remote work

Ongoing training and career growth opportunities

Chance to support a meaningful fitness brand

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional support to our customers. This role involves answering inquiries regarding orders, shipping, and product details while ensuring a positive experience throughout. Ideal candidates should have over a year of customer service experience, strong communication skills, and the ability to collaborate effectively with internal teams. We offer competitive pay, comprehensive benefits, and a fully remote work environment, all while supporting a brand that positively impacts the fitness world.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Collaborate with teams to track and resolve issues quickly.
• Maintain accurate records of customer interactions.
• Proactively follow up on customer needs and ensure satisfaction.
• Stay knowledgeable about ForgeFit’s product lines.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

CRM usage

Positive attitude

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional support to our customers. This role involves answering inquiries regarding orders, shipping, and product details while ensuring a positive experience throughout. Ideal candidates should have over a year of customer service experience, strong communication skills, and the ability to collaborate effectively with internal teams. We offer competitive pay, comprehensive benefits, and a fully remote work environment, all while supporting a brand that positively impacts the fitness world.