Remote Customer Support Specialist (Fitness Equipment)

ForgeFit; Albuquerque (NM); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision benefits

401k and paid time off

Ongoing training opportunities

Collaborative remote work environment

Job summary

ForgeFit is looking for a Remote Customer Service Specialist who will be the voice of the company. You will ensure smooth customer experiences by handling inquiries and resolving issues professionally. The role requires strong communication skills and at least 1 year of customer service experience. Benefits include competitive pay, health coverage, and ongoing training. Join ForgeFit and support a brand that impacts the fitness industry positively.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs.
• Maintain up-to-date knowledge of ForgeFit’s products.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Ability to manage multiple priorities

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is looking for a Remote Customer Service Specialist who will be the voice of the company. You will ensure smooth customer experiences by handling inquiries and resolving issues professionally. The role requires strong communication skills and at least 1 year of customer service experience. Benefits include competitive pay, health coverage, and ongoing training. Join ForgeFit and support a brand that impacts the fitness industry positively.