Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Warren (MI); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, vision benefits

401k

Paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to provide exceptional support to customers. The role involves handling inquiries through phone, email, and chat, ensuring customers receive timely and helpful responses. Ideal candidates will have at least 1 year of experience in customer service, strong communication skills, and the ability to manage multiple tasks. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment. If you have a passion for helping others and an interest in fitness, we want to hear from you.

Qualifications

• 1+ years of experience in customer service or a client-facing role.
• Strong communication and problem-solving skills are essential.
• Ability to manage multiple priorities effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs for satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Job description

ForgeFit is looking for a Remote Customer Service Specialist to provide exceptional support to customers. The role involves handling inquiries through phone, email, and chat, ensuring customers receive timely and helpful responses. Ideal candidates will have at least 1 year of experience in customer service, strong communication skills, and the ability to manage multiple tasks. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment. If you have a passion for helping others and an interest in fitness, we want to hear from you.