Remote Customer Experience Specialist - Fitness Equipment

ForgeFit; Aurora (CO); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Comprehensive health, dental, and vision benefits

401k and paid time off

Opportunities for career growth

Supportive remote team environment

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to join their team. You will be responsible for ensuring a smooth customer experience from order to installation by responding to inquiries via phone, email, and chat. The ideal candidate will have over a year of experience in customer service, possess strong communication skills, and have a genuine desire to help others. This position offers competitive pay, comprehensive benefits, and the opportunity to support the fitness community from a 100% remote setting.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Willingness to learn and grow within the fitness industry.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Strong communication and problem-solving skills

Organizational skills

Experience in customer service

Familiarity with CRM tools

Positive attitude

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to join their team. You will be responsible for ensuring a smooth customer experience from order to installation by responding to inquiries via phone, email, and chat. The ideal candidate will have over a year of experience in customer service, possess strong communication skills, and have a genuine desire to help others. This position offers competitive pay, comprehensive benefits, and the opportunity to support the fitness community from a 100% remote setting.