Remote Customer Support Specialist (Fitness Equipment)

ForgeFit; Chesapeake (VA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth customer experience from order to installation. You will respond to inquiries, resolve issues, and keep accurate records using CRM. Ideal candidates have over a year of customer service experience, strong communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits including health and dental, as well as the chance to work in a supportive, 100% remote environment that impacts the fitness community.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Ability to manage multiple priorities and stay organized.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Keep accurate records of customer interactions using CRM.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Tools

CRM

Support tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth customer experience from order to installation. You will respond to inquiries, resolve issues, and keep accurate records using CRM. Ideal candidates have over a year of customer service experience, strong communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits including health and dental, as well as the chance to work in a supportive, 100% remote environment that impacts the fitness community.