Remote Customer Experience Specialist - Fitness Equipment

ForgeFit; Columbus (OH); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to enhance our customer experience. You'll handle inquiries via phone, email, and chat, ensuring customers receive superior service. Ideal candidates have 1+ years in customer service, exhibit strong communication skills, and possess a positive attitude. Enjoy a competitive hourly pay, comprehensive benefits, and the opportunity to work remotely within a supportive team while contributing to the fitness industry.

Qualifications

• 1+ years of experience in customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs.

Skills

Communication skills

Problem-solving skills

Organization

CRM proficiency

Positive attitude

Job description

ForgeFit is looking for a Remote Customer Service Specialist to enhance our customer experience. You'll handle inquiries via phone, email, and chat, ensuring customers receive superior service. Ideal candidates have 1+ years in customer service, exhibit strong communication skills, and possess a positive attitude. Enjoy a competitive hourly pay, comprehensive benefits, and the opportunity to work remotely within a supportive team while contributing to the fitness industry.