Remote Customer Experience Specialist - Fitness Equipment

ForgeFit; San Francisco (CA); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, and 401k

100% remote work

Ongoing training and career growth opportunities

Job summary

ForgeFit, a leader in premium fitness equipment, is seeking a Remote Customer Service Specialist to support customers through their entire experience. In this role, you will respond to inquiries and help resolve issues, ensuring customer satisfaction. Ideal candidates have at least one year of customer service experience, strong communication skills, and a passion for fitness. This position offers competitive pay, comprehensive benefits, and a fully remote work environment with opportunities for growth.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit, a leader in premium fitness equipment, is seeking a Remote Customer Service Specialist to support customers through their entire experience. In this role, you will respond to inquiries and help resolve issues, ensuring customer satisfaction. Ideal candidates have at least one year of customer service experience, strong communication skills, and a passion for fitness. This position offers competitive pay, comprehensive benefits, and a fully remote work environment with opportunities for growth.