Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Chicago (IL); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k and paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a seamless experience from order to installation. The role involves responding to inquiries, tracking and resolving issues, and maintaining records. Candidates should have at least 1 year of customer service experience, strong communication skills, and proficiency in CRM tools. ForgeFit offers competitive hourly pay, comprehensive benefits, and a fully remote work environment with opportunities for growth in a brand that impacts the fitness industry.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with fulfillment and sales teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

CRM tool proficiency

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a seamless experience from order to installation. The role involves responding to inquiries, tracking and resolving issues, and maintaining records. Candidates should have at least 1 year of customer service experience, strong communication skills, and proficiency in CRM tools. ForgeFit offers competitive hourly pay, comprehensive benefits, and a fully remote work environment with opportunities for growth in a brand that impacts the fitness industry.