Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Sterling Heights (MI); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, 401k, and paid time off

Ongoing training and opportunities for career growth

100% remote work

Supportive team environment

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers, from order processing to installation. The role involves responding to inquiries through various channels, troubleshooting issues, and maintaining records in a CRM system. Ideal candidates will possess over a year of customer service experience and have a genuine desire to assist others. ForgeFit offers a competitive hourly wage along with comprehensive benefits, ongoing training, and the opportunity to work in a supportive, remote environment.

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Positive attitude and genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Collaborate with fulfillment, sales, and service teams to resolve issues.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs to ensure satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers, from order processing to installation. The role involves responding to inquiries through various channels, troubleshooting issues, and maintaining records in a CRM system. Ideal candidates will possess over a year of customer service experience and have a genuine desire to assist others. ForgeFit offers a competitive hourly wage along with comprehensive benefits, ongoing training, and the opportunity to work in a supportive, remote environment.