Remote Customer Experience Specialist — Fitness Gear

ForgeFit; New Orleans (LA); À distance; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits including health, dental, vision, and 401k

Ongoing training and opportunities for career growth

100% remote work

Résumé du poste

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation and beyond. Responsibilities include responding to inquiries, resolving issues, and maintaining accurate records using CRM tools. The ideal candidate will have over a year of customer service experience, excellent communication skills, and a genuine desire to help. ForgeFit offers competitive pay, full benefits, remote work opportunities, and ongoing training for career growth.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.

Connaissances

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

CRM familiarity

Interest in fitness

Description du poste

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation and beyond. Responsibilities include responding to inquiries, resolving issues, and maintaining accurate records using CRM tools. The ideal candidate will have over a year of customer service experience, excellent communication skills, and a genuine desire to help. ForgeFit offers competitive pay, full benefits, remote work opportunities, and ongoing training for career growth.