Remote Customer Experience Specialist — Fitness Gear

Forgefit; Allentown (Lehigh County); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Ongoing Training

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth experience for customers from inquiry to installation. In this role, you will respond to queries through phone, email, and chat while maintaining records using CRM tools. Ideal candidates will have over a year of experience in customer service, strong communication abilities, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment alongside a supportive team dedicated to fitness professionals.

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues by collaborating with internal teams.

Skills

Customer Service Experience

Strong Communication Skills

Problem-Solving Skills

Organizational Skills

CRM Proficiency

Interest in Fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth experience for customers from inquiry to installation. In this role, you will respond to queries through phone, email, and chat while maintaining records using CRM tools. Ideal candidates will have over a year of experience in customer service, strong communication abilities, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment alongside a supportive team dedicated to fitness professionals.