Remote Customer Support Specialist - Fast-Paced Growth

Teleperformance USA; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use a suite of web-based tools to resolve questions and issues, delivering a seamless, positive customer experience while adhering to privacy and compliance requirements.

This role supports flexible work arrangements with home-based options and requires strong communication,

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required
• We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Skills

Active listening

Communication

Problem solving

Attention to detail

Typing speed 25 wpm

Windows familiarity

Education

High School Diploma or equivalent

Tools

Web-based tools

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use a suite of web-based tools to resolve questions and issues, delivering a seamless, positive customer experience while adhering to privacy and compliance requirements.

This role supports flexible work arrangements with home-based options and requires strong communication,