Remote Customer Support Specialist

Teleperformance USA; Wyoming; Remote; USD 34,000 - 45,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment.

The role emphasizes delivering exceptional service using a suite of web-based tools, resolving inquiries efficiently, and maintaining customer satisfaction. Applicants should value teamwork and accuracy. Remote-work flexibility and state restrictions apply as noted.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Customer service

Communication

Time management

Problem solving

De-escalation

Upselling

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment.

The role emphasizes delivering exceptional service using a suite of web-based tools, resolving inquiries efficiently, and maintaining customer satisfaction. Applicants should value teamwork and accuracy. Remote-work flexibility and state restrictions apply as noted.