Remote Customer Support Specialist - ERP Orders & RMAs

GCG; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Dental and vision plans

Wellness programs

Pet insurance

Telehealth access

Job summary

GCG’s Custom Engineered Solutions (CES) unit seeks a Customer Support Representative to assist OEM and Industrial customers and Account Managers. You will manage day-to-day orders, coordinate with production and delivery, and resolve issues to ensure an exceptional customer experience.

The role requires organized, detail-oriented individuals comfortable in a fast-paced manufacturing environment and proactive communication with internal teams and customers.

Qualifications

• 3+ years of Customer Service, Customer Support, or Sales Support experience.
• Associate's or Bachelor's degree preferred.
• Proficiency in Microsoft Excel, Word, and other business applications.
• Experience using an ERP system.
• Experience managing high volumes of online orders with accuracy.
• Experience processing RMAs (Return Merchandise Authorizations).
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong verbal and written communication skills.

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation.
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates.
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling.
• Manage customer complaints and RMAs through resolution.
• Maintain accurate customer records, open-order reports, and communication logs.
• Support contract amendments and special projects.
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs.
• Perform other duties.

Skills

Customer Service

Account Management

Microsoft Excel

ERP system

High-volume order processing

Communication skills

Independent & collaborative

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Word

Job description

GCG’s Custom Engineered Solutions (CES) unit seeks a Customer Support Representative to assist OEM and Industrial customers and Account Managers. You will manage day-to-day orders, coordinate with production and delivery, and resolve issues to ensure an exceptional customer experience.

The role requires organized, detail-oriented individuals comfortable in a fast-paced manufacturing environment and proactive communication with internal teams and customers.