Remote Customer Success & Order Support Specialist

Mueller Industries; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Mueller Industries is looking for a detail-oriented Customer Service Representative (CSR) to join their sales and service team. This remote role involves providing exceptional customer service by managing inquiries related to order validation, pricing, and shipment status. The ideal candidate will excel in handling a high volume of customer orders while collaborating effectively with sales and warehouse teams.

Successful candidates will have 1-3 years of experience, strong communication skills, and a self-motivated approach to teamwork. Familiarity with QAD ERP and Esker Order Management is a plus.

Qualifications

• 1 - 3 years of relevant work experience in customer service.
• Dependable in attendance and performance.
• Self-motivated and able to work independently.

Responsibilities

• Communicate professionally with customers via phone and email.
• Adopt multiple technology platforms to address customer needs.
• Work with internal departments to meet customer needs.

Skills

Exceptional verbal, written, and interpersonal skills

Strong analytical and problem-solving skills

Excellent organization and time-management skills

Ability to prioritize competing customer needs

Tools

QAD ERP

Esker Order Management

Job description

Mueller Industries is looking for a detail-oriented Customer Service Representative (CSR) to join their sales and service team. This remote role involves providing exceptional customer service by managing inquiries related to order validation, pricing, and shipment status. The ideal candidate will excel in handling a high volume of customer orders while collaborating effectively with sales and warehouse teams.

Successful candidates will have 1-3 years of experience, strong communication skills, and a self-motivated approach to teamwork. Familiarity with QAD ERP and Esker Order Management is a plus.