Remote Customer Service & Order Specialist

IDEX; Benton Harbor (MI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

GAST Manufacturing, a unit of IDEX Corporation, is seeking a customer service professional to manage orders and inquiries with a focus on accuracy and timely responses. You will coordinate with Sales, Shipping, and Accounting to resolve issues and ensure a high level of customer satisfaction.

Candidates should have 3–5 years of customer-facing experience in manufacturing and be proficient with MS Office, JD Edwards (MRP), and MS Dynamics CRM.

Qualifications

• 3–5 years in a professional role with a higher level of direct customer interaction.
• Associates degree or higher preferred.
• Customer Service experience in manufacturing desirable. Demonstrates proficiency in MS Office, MRP (JD Edwards), and CRM (MS Dynamics).

Responsibilities

• Manage new order requests, quote requests, expedite requests, change orders and RMAs from Order to Remittance.
• Enter purchase orders in the JD Edwards system with attention to details.
• Respond to escalated customer service concerns and coordinate with other departments.
• Meet department metrics and deadlines in a process-driven environment.
• Balance fast-paced work with high customer obsession and maintain relationships across teams.

Skills

Customer service

Communication

Cross-functional collaboration

Problem solving

Education

Associates degree or higher

Tools

JD Edwards (MRP)

MS Dynamics CRM

MS Office

Job description

GAST Manufacturing, a unit of IDEX Corporation, is seeking a customer service professional to manage orders and inquiries with a focus on accuracy and timely responses. You will coordinate with Sales, Shipping, and Accounting to resolve issues and ensure a high level of customer satisfaction.

Candidates should have 3–5 years of customer-facing experience in manufacturing and be proficient with MS Office, JD Edwards (MRP), and MS Dynamics CRM.