Remote Order Management Specialist

ESP Enterprises; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

ESP Enterprises is seeking a Customer Service Representative (CSR) to deliver professional support by managing order processing and ensuring customer satisfaction. The role involves close collaboration with internal teams and requires excellent communication skills and proficiency with ERP systems.

Qualified candidates should have a High School Diploma and a minimum of 5 years of relevant experience in a manufacturing environment. This remote position focuses on customer inquiries, order management, and problem-solving capabilities.

Qualifications

• Up to 5 years of experience in customer service or order management.
• Excellent phone etiquette and interpersonal communication skills.
• Must be proficient in English, both written and verbal.

Responsibilities

• Provide timely and accurate responses to customer inquiries.
• Receive, review, and process customer purchase orders.
• Communicate order status updates to customers.

Skills

Proficiency with ERP systems and order processing software

Strong working knowledge of Microsoft Office

Strong written and verbal communication skills

Excellent organizational skills

High attention to detail

Customer-focused mindset

Education

High School Diploma

Tools

ERP systems

Microsoft Office

Job description

ESP Enterprises is seeking a Customer Service Representative (CSR) to deliver professional support by managing order processing and ensuring customer satisfaction. The role involves close collaboration with internal teams and requires excellent communication skills and proficiency with ERP systems.

Qualified candidates should have a High School Diploma and a minimum of 5 years of relevant experience in a manufacturing environment. This remote position focuses on customer inquiries, order management, and problem-solving capabilities.