Remote Customer Support & Order Orchestration Specialist

GCG; Trenton (NJ); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k) with company match

Paid time off

Wellness program

Dental and vision

Job summary

GCG's Custom Engineered Solutions (CES) is seeking a Customer Support Representative to support OEM and Industrial customers and Account Managers. The role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and resolves issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable in a fast-paced manufacturing environment. Schedule: Monday to Friday, 8am to 5pm CST or EST.

Qualifications

• 3+ years in Customer Service, Customer Support, or Sales Support.
• High School Degree or Equivalent required; Associate's or Bachelor’s Degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders, ensuring accuracy
• Experience in processing RMAs (Return Merchandise Authorizations)
• Ability to manage multiple priorities and changing requirements in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to workindependently and collaboratively
• Experience with wire, cable, electrical, or electronics manufacturing is a plus

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Skills

Customer service

Order management

RMA processing

ERP systems

Attention to detail

Communication skills

Independent worker

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Excel

Word

ERP software

Job description

GCG's Custom Engineered Solutions (CES) is seeking a Customer Support Representative to support OEM and Industrial customers and Account Managers. The role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and resolves issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable in a fast-paced manufacturing environment. Schedule: Monday to Friday, 8am to 5pm CST or EST.