Customer Support Specialist - Cable & Order Fulfillment Pro

GCG; Hartford (CT); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k) with company match

Generous PTO

Wellness programs

Dental & Vision

Employee-centric culture

Job summary

GCG is seeking a Customer Support Representative to back OEM and Industrial customers and Account Managers. You will manage day-to-day orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, and comfortable in a fast-paced manufacturing environment. Schedule is Monday–Friday, 8:00am–5:00pm CST/EST, with remote US options.

Qualifications

• 3+ years in Customer Service or Sales Support roles.
• High attention to detail and organizational skills.
• Experience with distribution or manufacturing is a plus.

Responsibilities

• Process and manage customer orders, including POs and related documentation.
• Support Account Managers and customers with order status and production schedules.
• Coordinate order changes, including expedites, cancellations, and rescheduling.
• Manage RMAs and customer complaints through resolution.
• Maintain accurate customer records and communication logs.
• Support contract amendments and special projects.
• Collaborate with Sales, Operations, and Supply Chain to meet customer needs.

Job description

GCG is seeking a Customer Support Representative to back OEM and Industrial customers and Account Managers. You will manage day-to-day orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, and comfortable in a fast-paced manufacturing environment. Schedule is Monday–Friday, 8:00am–5:00pm CST/EST, with remote US options.