Remote Customer Support Specialist, Custom Cable & OEM

GCG; Jackson (MS); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k) with company match

Paid time off

Wellness programs

Dental and vision plans

Pet insurance

Job summary

GCG is seeking a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams, and proactively resolve issues to ensure an exceptional experience. You will support Account Managers, handle POs/EDI, and maintain order records in a fast-paced manufacturing environment.

Ideal candidates have 3+ years in customer service or sales support, strong Excel and ERP familiarity, and the ability to juggle multiple priorities.

Qualifications

• 3+ years of Customer Service, Customer Support, or Sales Support experience; distribution/manufacturing preferred
• High School Degree or Equivalent; Associate’s or Bachelor’s Degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders with accuracy
• Experience processing RMAs (Return Merchandise Authorizations) including initiation, tracking, and completion of return requests
• Ability to manage multiple priorities in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to work independently and collaboratively
• Experience with wire, cable, electrical, or electronics manufacturing is a plus

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Skills

Customer service

Order processing

ERP experience

Excel

Communication

Multitasking

Independent work

Education

High School Diploma

Associate/Bachelor’s degree preferred

Tools

ERP software

Job description

GCG is seeking a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams, and proactively resolve issues to ensure an exceptional experience. You will support Account Managers, handle POs/EDI, and maintain order records in a fast-paced manufacturing environment.

Ideal candidates have 3+ years in customer service or sales support, strong Excel and ERP familiarity, and the ability to juggle multiple priorities.