Remote Customer Support Specialist - Entry Level

MCI; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI Careers is seeking a Customer Service Representative to support both commercial and public sector clients from Savannah, Georgia. This entry-level position includes handling inbound and outbound inquiries using advanced contact center technology. Ideal candidates are organized, customer-oriented, and possess strong communication skills. Benefits include paid time off, health coverage, and career growth opportunities, making this a rewarding position for those looking for stability and growth in their careers.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Must have the ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound calls and make outbound inquiries.
• Utilize technology to resolve customer issues.
• Recognize sales opportunities and apply sales skills.

Skills

Communication skills

Organizational skills

Conflict resolution

Customer service orientation

Multi-tasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking a Customer Service Representative to support both commercial and public sector clients from Savannah, Georgia. This entry-level position includes handling inbound and outbound inquiries using advanced contact center technology. Ideal candidates are organized, customer-oriented, and possess strong communication skills. Benefits include paid time off, health coverage, and career growth opportunities, making this a rewarding position for those looking for stability and growth in their careers.