Customer Support & Tech Help Specialist

MCI Careers; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Casual Dress Code

Job summary

MCI Careers is seeking a full-time Customer Service Representative in Savannah, Georgia. This role involves supporting inbound customer service and providing technical assistance while ensuring a best-in-class customer experience.

The ideal candidate will have strong communication skills and be able to resolve customer inquiries effectively. MCI offers comprehensive training, opportunities for advancement, and a supportive work environment with various benefits.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.

Skills

Communication skills

Organizational skills

Customer service orientation

Problem-solving skills

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a full-time Customer Service Representative in Savannah, Georgia. This role involves supporting inbound customer service and providing technical assistance while ensuring a best-in-class customer experience.

The ideal candidate will have strong communication skills and be able to resolve customer inquiries effectively. MCI offers comprehensive training, opportunities for advancement, and a supportive work environment with various benefits.