On-Site Call Center Associate — Inbound/Outbound Sales

MCI Careers; Savannah (GA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is hiring a full-time Call Center Representative in Savannah, Georgia. You will manage inbound and outbound calls, resolve customer issues, and enhance the customer experience. The ideal candidate has strong communication skills, a high school diploma, and a customer-centric attitude. MCI offers competitive pay, benefits like paid time off, and extensive training. This role requires no prior experience but values reliability and a willingness to learn as you support diverse clients.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly (20+ words a minute).
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound calls to support customer service.
• Ensure first call resolution through effective problem solving.
• Document and process customer claims accurately.

Skills

Excellent communication skills

Problem-solving

Customer service oriented

Organizational skills

Team orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is hiring a full-time Call Center Representative in Savannah, Georgia. You will manage inbound and outbound calls, resolve customer issues, and enhance the customer experience. The ideal candidate has strong communication skills, a high school diploma, and a customer-centric attitude. MCI offers competitive pay, benefits like paid time off, and extensive training. This role requires no prior experience but values reliability and a willingness to learn as you support diverse clients.