On-Site Customer Care & Tech Support Pro

MCI Careers; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers in Savannah, Georgia is seeking full-time Customer Care Representatives to join their team. This role involves troubleshooting technical issues, supporting customer service interactions, and building relationships with customers.

The ideal candidate will be energetic, motivated, and committed to providing exceptional service. MCI offers a variety of benefits, including paid time off, health coverage, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Ensure first call resolution through problem-solving.
• Accurately document and process customer claims.

Skills

Excellent organizational skills

Written and oral communication skills

Problem-solving

Customer service orientation

Ability to multi-task

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers in Savannah, Georgia is seeking full-time Customer Care Representatives to join their team. This role involves troubleshooting technical issues, supporting customer service interactions, and building relationships with customers.

The ideal candidate will be energetic, motivated, and committed to providing exceptional service. MCI offers a variety of benefits, including paid time off, health coverage, and opportunities for career growth.