Customer Care & Sales Call Center Specialist

MCI Careers; Savannah (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking a Call Center Representative in Savannah, Georgia. The role involves handling inbound and outbound calls for customer service and sales queries. Ideal candidates should possess strong communication skills and problem-solving abilities. MCI offers competitive compensation, various benefits including paid time off, and opportunities for growth. Your contributions will be valued as part of a team dedicated to exceptional customer experiences.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound calls in a courteous manner.
• Ensure first call resolution through problem solving.
• Research systems to find missing information.
• Document and process customer claims accurately.
• Attend meetings and training to stay updated.

Skills

Customer service orientation

Conflict resolution

Communication skills

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a Call Center Representative in Savannah, Georgia. The role involves handling inbound and outbound calls for customer service and sales queries. Ideal candidates should possess strong communication skills and problem-solving abilities. MCI offers competitive compensation, various benefits including paid time off, and opportunities for growth. Your contributions will be valued as part of a team dedicated to exceptional customer experiences.