Tech-Savvy Customer Support Specialist

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking Customer Service Representatives in Savannah, GA to handle inbound calls, provide technical support, and support back-office processing for commercial and public sector clients. You will help customers, resolve issues, and promote products or services with a customer-first approach.

Ideal candidates will demonstrate strong communication, problem-solving, and multitasking skills, and be able to work in a fast-paced, growth-oriented environment.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong problem-solving, conflict resolution, and troubleshooting abilities.
• Ability to type 20+ WPM and navigate multiple systems confidently.
• Proficiency with Microsoft Office and familiarity with Windows operating systems.

Responsibilities

• Manage inbound calls, chats, and emails with professionalism and empathy.
• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution.
• Identify customer needs and offer relevant product or service solutions.
• Research, troubleshoot, and collaborate with internal teams to resolve issues.
• Document customer interactions accurately and maintain data confidentiality.
• Stay updated through ongoing training and knowledge resources.
• Uphold service standards and meet performance goals in a fast-paced environment.

Skills

Written and verbal communication

Problem-solving

Typing 20+ WPM

Multitasking

Customer-first mindset

Teamwork

MS Office

Windows OS

Education

High School Diploma or Equivalent

Tools

CRM tools

Call center systems

Job description

MCI is seeking Customer Service Representatives in Savannah, GA to handle inbound calls, provide technical support, and support back-office processing for commercial and public sector clients. You will help customers, resolve issues, and promote products or services with a customer-first approach.

Ideal candidates will demonstrate strong communication, problem-solving, and multitasking skills, and be able to work in a fast-paced, growth-oriented environment.