Banking Support Specialist — Customer Care Champion

MCI Careers; Savannah (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Career Growth

Job summary

MCI Careers is looking for a full-time Financial Services Representative in Savannah, Georgia. The role involves supporting inbound and outbound customer service for financial services clients. Ideal candidates must possess strong communication skills and the ability to handle customer inquiries effectively. MCI offers competitive benefits including PTO, health coverage, and incentives. This environment fosters growth and teamwork, with significant opportunities for advancement.

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound customer calls in a courteous, timely manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Create and maintain customer CRM records with accurate call details.

Skills

Excellent organizational skills

Written and oral communication skills

Problem-solving skills

Customer service oriented

Ability to multi-task

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for a full-time Financial Services Representative in Savannah, Georgia. The role involves supporting inbound and outbound customer service for financial services clients. Ideal candidates must possess strong communication skills and the ability to handle customer inquiries effectively. MCI offers competitive benefits including PTO, health coverage, and incentives. This environment fosters growth and teamwork, with significant opportunities for advancement.