Customer Care & Support Specialist (Inbound & Upsell)

MCI Careers; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Job summary

MCI Careers is seeking Customer Care Representatives in Savannah, Georgia. In this role, you will handle inbound customer contacts, support service interactions, and upsell products. Qualified candidates should have strong communication skills, a high school diploma, and be customer service oriented. MCI offers competitive compensation, paid training, comprehensive health benefits, and incentives for performance. Join a diverse and supportive team focused on exceptional customer experiences.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Must be customer service oriented, empathetic, and responsive.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Research systems to find missing information when needed.
• Utilize knowledge base to accurately answer customer questions.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking Customer Care Representatives in Savannah, Georgia. In this role, you will handle inbound customer contacts, support service interactions, and upsell products. Qualified candidates should have strong communication skills, a high school diploma, and be customer service oriented. MCI offers competitive compensation, paid training, comprehensive health benefits, and incentives for performance. Join a diverse and supportive team focused on exceptional customer experiences.