Entry-Level Tech Support & CX Agent

MCI; Savannah (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Health benefits

Retirement savings

Career growth

Casual dress code

Job summary

MCI is hiring Customer Service Representatives in Savannah, GA. This entry-level position offers paid training and handles inbound support, help desk assistance, and back-office processing for commercial and public sector clients.

You will manage inbound inquiries, troubleshoot basic issues, and professionally represent well-known brands. Ideal candidates are dependable, eager to learn, and capable of delivering exceptional customer experiences.

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Typing speed 20+ WPM with accuracy.
• Experience with data entry, Windows PC applications, and Microsoft Office Suite.
• Reliable wired high-speed internet (20 Mbps+).
• Strong work ethic, reliability, and motivation.

Responsibilities

• Manage inbound and outbound customer contacts in a courteous, professional, and timely manner.
• Listen actively to customer concerns, identify needs, and provide accurate solutions.
• Research internal systems to locate information; collaborate with other teams as needed.
• Document and process claims, inquiries, and updates in company systems.
• Follow scripts, policies, and procedures while maintaining professionalism and empathy.
• Troubleshoot customer issues and strive for first-call resolution.
• Escalate unresolved or complex issues to appropriate staff or managers.
• Protect customer confidentiality and handle sensitive data responsibly.
• Attend training sessions and stay updated on program changes.
• Meet attendance, reliability, and performance standards consistently.

Skills

Inbound/outbound contacts

English communication

Typing 20+ WPM

Data entry

Windows PC apps

Microsoft Office

Reliable wired internet

Work ethic

Organization

Problem solving

Conflict resolution

Multi-tasking

Team oriented

Customer-first mindset

Education

High school diploma or equivalent

Tools

Windows PC

Microsoft Office Suite

Job description

MCI is hiring Customer Service Representatives in Savannah, GA. This entry-level position offers paid training and handles inbound support, help desk assistance, and back-office processing for commercial and public sector clients.

You will manage inbound inquiries, troubleshoot basic issues, and professionally represent well-known brands. Ideal candidates are dependable, eager to learn, and capable of delivering exceptional customer experiences.