Remote Customer Solutions Specialist

BridgePoint Works; Raleigh (NC); Remote; USD 28,929 - 39,950; Full time

Benefits offered by this job

Competitive salary

Remote work from anywhere in the USA

Career growth opportunities

Comprehensive benefits

Paid time off

Job summary

A leading civil engineering company is seeking a Customer Service Representative to join their remote team. This role involves responding to customer inquiries, troubleshooting issues, and maintaining client relationships. Applicants should have 2+ years of customer service experience, excellent communication skills, and a proactive approach to problem-solving. The position offers a competitive pay range of $21-$29 per hour, with opportunities for career growth and the chance to work from anywhere in the USA.

Qualifications

• 2+ years of experience in customer service or a related role.
• Ability to handle multiple tasks while maintaining attention to detail.
• Self-motivated and able to work effectively in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues.
• Maintain accurate records of customer interactions in CRM.
• Collaborate with internal teams for seamless service delivery.
• Proactively identify customer needs and recommend solutions.

Skills

Empathetic problem-solving

Excellent communication skills

Attention to detail

Strong problem-solving skills

Tech-savvy

Tools

CRM platforms

Help desk software

Job description

A leading civil engineering company is seeking a Customer Service Representative to join their remote team. This role involves responding to customer inquiries, troubleshooting issues, and maintaining client relationships. Applicants should have 2+ years of customer service experience, excellent communication skills, and a proactive approach to problem-solving. The position offers a competitive pay range of $21-$29 per hour, with opportunities for career growth and the chance to work from anywhere in the USA.