Remote Technical Support Specialist

Foundant Technologies, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible PTO policy

Professional development opportunities

Job summary

A progressive technology firm is seeking a Customer Support Specialist to provide exceptional support and resolve client challenges effectively. The role involves troubleshooting issues, managing support requests via Zendesk, and facilitating relationships across teams. The ideal candidate will possess a Bachelor's degree in a relevant field, with at least one year of experience in a similar role. This position is remote-first, offering flexibility while maintaining a collaborative environment. Strong communication and problem-solving skills are essential for success.

Qualifications

• Minimum of one year experience in a similar role.
• Must be client service oriented with strong communication skills.
• Ability to interact effectively with both technical and non-technical users.

Responsibilities

• Provide exceptional customer support to end users.
• Troubleshoot and resolve customer support issues.
• Capture details of support requests in a ticketing system.

Skills

Customer engagement management

Professional communication

Analytical problem solving

Teamwork and collaboration

Adaptability

Education

Bachelor's degree in Technology, Engineering, Sciences, or Mathematics (STEM)

Tools

Zendesk

Job description

A progressive technology firm is seeking a Customer Support Specialist to provide exceptional support and resolve client challenges effectively. The role involves troubleshooting issues, managing support requests via Zendesk, and facilitating relationships across teams. The ideal candidate will possess a Bachelor's degree in a relevant field, with at least one year of experience in a similar role. This position is remote-first, offering flexibility while maintaining a collaborative environment. Strong communication and problem-solving skills are essential for success.