Remote Customer Service Specialist | Civil Infrastructure

Nexarideexpress; Tucson (AZ); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits package effective immediately (health, dental, vision, PTO)

Ongoing training and development

Job summary

A forward-thinking engineering firm is seeking a dedicated Customer Service Representative to support its team and clients. In this role, you'll be the first point of contact for inquiries, providing timely assistance and maintaining records in CRM systems. The ideal candidate will have at least one year of customer service experience, excellent communication skills, and the ability to handle multiple tasks efficiently. This position offers remote flexibility and a competitive benefits package.

Qualifications

• Previous customer service or administrative experience (1+ years preferred).
• Comfortable using digital tools and support platforms.
• Reliable internet connection and a quiet remote working environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle customer issues with professionalism, empathy, and efficiency.
• Maintain detailed records of customer interactions in CRM systems.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to multitask and manage time effectively

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

CRM software

Email tools

Chat tools

Job description

A forward-thinking engineering firm is seeking a dedicated Customer Service Representative to support its team and clients. In this role, you'll be the first point of contact for inquiries, providing timely assistance and maintaining records in CRM systems. The ideal candidate will have at least one year of customer service experience, excellent communication skills, and the ability to handle multiple tasks efficiently. This position offers remote flexibility and a competitive benefits package.